Tools Tips & Techniques
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The Communcation System has been developed to be your RETAIL COLLABORATION CENTRE.

It is what makes us a community. We can send & receive messages to and from each other.

We can start topics for debates. Just start a conversation - we're listening.

Click on the links and the tabs - don't be afraid, nothing will break.

There is an AMAZING feature which allows you to:

  1. Send private messages to other members.
  2. Start a Sub-group where only nominated people can participate in a 'closed forum'.

As our membership grows and we have sub-groups (say shopping centre marketers, or newsagents) then certain mailings and posts will be for that special interest group only.


Author Message

Dennis Price
Group Administrator

Subject: Tools Tips & Techniques
All Announcements
posted by DennisPrice on Sunday, April 26th 2009 @ 10:42 PM

The following files are currently uploaded in the 'File Sharing' app. You need to be a professional or partner member to access these documents.

More are added WEEKLY.

Partner members can also UPLOAD files: PLEASE SHARE.

Partner members also automatically have the right to reprint and re-use the material for non-commercial purposes such as their own newsletters or to develop internal checklists.

Is there anything you would like to see? Post a reply to this post and we will do our best to source it.

FINANCE & ADMIN

  • Profit and Loss Projection - 12 month schedule.xls
  • Financial Ratio Calculator.xls
  • Productivity Calculator (courtesy LR Johnson).xls
  • Breakeven analysis.xls
  • Cashflow Projection -12 month schedule.xls
  • Acronyms and Definitions.xls


MARKETING

  • Positioning Exercise for Shopping Centres.doc
  • Positioning Statement Discovery Framework.ppt
  • General notes on preparing a marketing calendar.doc
  • Shopping Centre Marketing Calendar Spreadsheet-ED.xls


COMMUNICATIONS

  • Creative Briefing- Template.doc
  • Competitions Checklist.doc
  • Campaign Evaluation (Shopping Centre).doc
  • Steps when approached by Media.doc
  • Tips for conducting media interviews.doc
  • Developing a stakeholder comms plan.doc


CUSTOMER SERVICE

  • Maslow and the hierarchy of human needs.doc
  • Customer irritants.doc
  • Moments of Truth.doc
  • Life time value of customers.doc
  • The 7xS customer service approach.doc
  • Instant Loyalty club.doc


PRICING

  • The Key to winning the battle against FREE.doc
  • Calculators & Converters.xls
  • Pricing Elasticity Calculator.xls
  • Volume Factor Calculator.xls
  • Price Elasticity.doc


HOUSEKEEPING & SAFETY

  • OH&S Checklist template.doc
  • Risk management template.doc



Tools Tips & Techniques


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